Introduction

Effective Since: January 10^th 2023
Massive Mobility Pvt. Ltd. (“us”, “we”, or “our”) operates the website https://1charging.com/ and the 1C EV Charging App (“Mobile Application”) along with related services (the “Service”). This Privacy Policy explains how we collect, use, and disclose your personal data when you use our services and the choices you have regarding your data. This Privacy Policy is intended for users of the Mobile Application in India.

Data Collection and Usage

1C App

We collect data to enhance user experience and provide seamless EV charging services:

• Personal Information: Name, email, phone number, profile picture (if uploaded).
• Vehicle Details: EV model, license plate (if provided), battery capacity.
• Location Data: GPS data to help users find nearby charging stations and for navigation assistance.
• Charging Session Data: Start time, end time, energy consumed, and charging session history.
• Payments & Wallet: Transaction history, refunds, promotions, stored payment methods.
• Support & Feedback: Customer support queries, feedback on charging sessions.

1C CMS (Admin Platform)

The 1C CMS is used for fleet and charging network management:

• User & Fleet Management: Admins can access customer accounts, transaction history, and fleet analytics.
• Charging Session Monitoring: Real-time tracking of charging sessions, issue resolution, and alerts.
• Billing & Settlements: Invoice generation, payment reconciliation, and partner revenue distribution.
• Operational Analytics: Reports on station performance, energy consumption, and revenue trends.

1C Hub App

The 1C Hub App is used for managing hub employees, transactions, and shift tracking:

• Employee Data: Guards and incharges use this app for attendance, shift tracking, and assigned hub details.
• Cash Collection Records: Guards enter cash collections, verified by the incharge and recorded in the system.
• Hub Operations: Monitoring of active stations, revenue tracking, customer transactions, and hub management functions.
• Pass Issuance: Tracking of commercial vehicle charging passes processed by hub employees.

1C CPO App

The 1C CPO App enables charge point operators (CPOs) to manage their charging stations and financial transactions:

• Charge Point Operator Data: CPOs can monitor charger status, session logs, and revenue reports.
• Charger Connectivity: Data on uptime, faults, maintenance logs, and remote diagnostics.
• Financial Transactions: Revenue earned per charging station, settlement breakdowns, and transaction reports.
• Operational Insights: Performance analytics of each charge point to optimize usage and maintenance.

Data Retention

We retain your data only as long as necessary for service provision, legal compliance, and dispute resolution:

• User Data: Retained as long as the account is active.
• Transaction History: Retained for accounting and regulatory purposes.
• Support Queries: Stored for future reference and service improvement.

Data Sharing

We prioritize user privacy and do not sell or rent personal data. However, we may share data under the following circumstances:

• Payment Processing: Transaction data is shared with payment gateways for secure payments.
• Regulatory Compliance: Data may be provided to law enforcement or regulators if required by law.
• Service Improvement: Aggregated, non-identifiable data may be used for analytics and feature development.
• Third-Party Integrations: When using third-party chargers via OCPI, session data is shared with the respective charging network.

Security Measures

We implement stringent security measures to protect user data:

• Encryption: Data is encrypted during transmission and storage.
• Secure Authentication: Multi-factor authentication and role-based access control for admin users.
• Periodic Audits: Regular security reviews and compliance checks to prevent vulnerabilities.
• Restricted Access: Only authorized personnel have access to sensitive data.

Advertisements

We may use third-party advertising companies to serve ads when you visit our website or use our Mobile Application. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this Mobile Application and other websites or applications in order to provide advertisements about goods and services of interest to you.

Your Rights

You have the following rights concerning your data:

• Access & Correction: You can request access to your data and correct inaccuracies.
• Data Deletion: You may request account deletion, subject to regulatory and financial obligations.
• Opt-out Options: You can opt out of marketing communications and certain data collection features.

Governing Law

This Policy is governed by the laws of India. You agree to submit to the exclusive jurisdiction of the Courts at Delhi, India, in any dispute relating to this Policy.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service before the change becomes effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Third Parties

This Policy only applies to our Mobile Application and information that we collect from you through our Mobile Application. Our Mobile Application may contain links to other websites or applications which are not owned or maintained by us. When visiting these third-party websites or Mobile Applications or while disclosing your personal data to third parties, you should read their privacy policies or ask relevant questions before you disclose your personal data. We have no control over and we are not responsible for the collection, use, or disclosure of your personal data by such third parties.

Contact Us

If you have any questions about the processing of your personal data or about our Policy, or if you do not accept any amended Policy, or if you wish to withdraw any consent you have given us at any time, or if you wish to update or have access to your personal data, you are welcome to contact us.

You may send complaints regarding our handling of personal data in writing or by email. Such complaints must be addressed to Massive Mobility at:

By Email: info@massivemobility.in
By Address: Massive Mobility Pvt Ltd., Spring House Co-working, 3rd Floor, Plot #2, Sector 43, Golf Course Road, Gurugram, Haryana – 122002.

This Privacy Policy may be updated periodically. Continued use of our services implies acceptance of any changes.